check in

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We suggest that you arrive 10 minutes prior to your appointment to fill out the necessary paperwork and prepare for your service.  Should you arrive late your appointment may be shortened so that we may remain on time for the next client.

consultations

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Complimentary consultations on our services and products are available on site or over the phone.

gratuity

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Service pricing does not include gratuity.  In appreciation to the staff for outstanding services, gratuities may be given at your discretion.

special requests

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Your comfort and well-being are very important to us.  Prior to receiving your service, please inform us of any special requests or needs you may have.  We will do our best to customize your service to ensure your maximum enjoyment and benefit.

cell phones

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In consideration of our other guests, please refrain from cell phone use and keep phones on silent.

children & teens

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To maintain a relaxing atmosphere, children may not be left unattended, unless they are receiving services.  Anyone under 18 will need signed written permission for services.

cancellations

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Please give 24 hour notice for cancellations.  Without proper notification, cancellations and missed appointments may be charged in full.

late arrivals

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Arriving 15 minutes late or more may require us to shorten or re-schedule your service.

retail returns

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Returns are accepted within 30 days of purchase (with receipt) for on-account credit only for future retail purchases or services.  Gift certificates are non-refundable.

service guarantee

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Village Health guarantees your satisfaction with every service that we provide.  If for any reason you are not satisfied with any service or product you receive, please let us know and we will do whatever possible to make it right.